Unable to access Dropbox.com through Lookout

Incident Report for Lookout Trust Portal

Resolved

This incident has been resolved.

Posted May 06, 2024 - 14:53 UTC

Update

Issue identified and fix will be available in upcoming hotfix

Posted Apr 30, 2024 - 20:50 UTC

Identified

We have found the root cause of the issue and are currently developing a solution.

Posted Apr 30, 2024 - 17:51 UTC

Investigating

We are currently investigating reports of dropbox.com not loading through Lookout when the site is being TLS Inspected. Customers who are impacted by this issue can add dropbox.com to TLS Bypass as a temporary workaround.

Posted Apr 30, 2024 - 17:49 UTC

This incident affected: SSE Services (Secure Web Gateway) and SSE Regions (United States, Oregon Enterprise - USW2).